Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Karizma Jewels' products?
We specialize in high-quality 925 sterling silver, authentic gemstones, and gold-plated fashion jewelry. Each piece is crafted to ensure durability and a premium finish.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
Do you offer a warranty on your jewelry?
Yes, we provide a 6-month limited warranty against manufacturing defects. This does not cover accidental damage, normal wear and tear, or tarnishing due to improper care.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all packaging intact. Please note that custom-made pieces are final sale.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, keep your jewelry away from chemicals, perfumes, and water. Store each piece in an airtight pouch and clean gently with a soft polishing cloth.
Can I track my order after it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your package's progress.